Scope of Use and Legal Basis in Kenya
These Terms govern your access to and use of the official Melbet website and mobile app in Kenya. By creating an account and placing a bet, you agree to comply with Kenyan law and these rules. The platform operates in line with the Betting, Lotteries and Gaming Act and oversight by the Betting Control and Licensing Board. These Terms apply to all services, features, promotions, and any bets placed by users located in Kenya.
General Conditions of Use and User Eligibility
- Acceptance of Terms
- By completing registration, maintaining an account, or using the services, you confirm that you have read, understood, and agree to these Terms and any policy referenced here.
- Updated Terms take effect when posted on the site or app. Continued use after an update means you accept the revised Terms.
- Eligibility and Account
- You must be at least 18 years old and legally allowed to participate in betting under Kenyan law.
- You may open one account in your own name. Accounts are personal, non-transferable, and must be registered using accurate details (legal name, date of birth, mobile number, and payment information).
- You are responsible for safeguarding login details and any activity on your account.
- Lawful Use of Services
- Use the services only for lawful betting on allowed event types as listed on the site.
- Using bots, scripts, or any method that gives an unfair advantage is prohibited.
- Collusion, arbitrage abusing obvious errors, or syndicate betting that breaches these Terms is prohibited.
- Content and Intellectual Property
- All site and app content, odds displays, data feeds, and software are protected by intellectual property rights.
- You may use content for personal, non-commercial purposes and may not copy, redistribute, or exploit it without prior written permission.
- Suspension and Termination
- Melbet may suspend or close an account, void bets, or restrict services if there is suspected breach of these Terms, fraud, AML concerns, or regulatory requirements.
- Funds may be frozen while investigations are conducted by Melbet or relevant authorities.
- Limitation of Liability
- Services are provided on an “as available” basis. Melbet is not liable for interruptions caused by telecom or data failures, outages, third-party data errors, or force majeure.
- To the extent permitted by Kenyan law, liability is limited to the amount of the bet in dispute or the balance in your account at the relevant time.
- Governing Law and Disputes
- These Terms are governed by the laws of Kenya.
- Complaints must first be submitted to customer support through the channels listed on the site. If unresolved, you may escalate to the Betting Control and Licensing Board as provided by law.
Bet Placement, Acceptance, Settlement, and Voids
- Eligibility to Place Bets
- Only verified users who meet age requirements and have an active account may place bets.
- Bets are allowed only on events listed on the platform and subject to market rules.
- Bet Acceptance
- A bet is accepted when it appears in your betting history as “accepted” and a bet ID is issued.
- Odds may change before acceptance. The final odds are those shown in the confirmation.
- Melbet may refuse, limit, or partially accept a bet to manage risk, comply with legal obligations, or address technical issues.
- Stakes and Limits
- Minimum and maximum stake limits per market, event, and account apply; the applicable limits are displayed in the bet slip or market rules.
- Payout limits per event or market may apply.
- Settlement of Bets
- Bets are settled based on the official result as published by the event’s governing body or reliable data providers.
- For live betting, settlement uses data timestamps and official match feeds.
- If an event is postponed, abandoned, or rescheduled, market-specific rules will apply; affected selections may be voided or carried forward as defined in the market rules.
- Errors and Palpable Mistakes
- If a manifest error occurs in odds, lines, or market configuration, Melbet may void the affected bet or settle at the correct odds.
- Obvious pricing anomalies or mismatches between selection and price are subject to correction.
- Cancellations and Voids
- Bets cannot be amended or cancelled by you once accepted.
- Melbet may void a bet in cases of technical failure, regulatory direction, event manipulation, AML concerns, or breach of these Terms.
- Cash Out and Early Settlement
- Cash Out is offered on selected markets and events and is not guaranteed to be available at all times.
- Cash Out values are based on live odds and may change or be withdrawn before confirmation.
- Multiple Accounts and Syndicates
- Placing related bets across multiple accounts or coordinating bets to bypass limits is prohibited and may lead to bet cancellation and account action.
- Taxes and Levies
- Any taxes or levies on stakes or winnings required under Kenyan law may be deducted at source. Applicable rates may change from time to time under law.
Deposits, Withdrawals, and Payment Governance
- Currency and Ownership
- The account currency for Kenya is Kenyan Shilling (KES).
- Payment methods must be in your own name. Third‑party deposits or withdrawals are not allowed.
- Deposits
- Supported methods may include mobile money (e.g., M‑Pesa, Airtel Money), bank transfer, cards, and other options shown in the cashier.
- Minimum and maximum deposit amounts, fees, and any provider charges are shown in the cashier and may vary by method.
- Deposits are credited after confirmation from the payment provider. Processing times depend on the method and network conditions.
- Withdrawals
- Withdrawals are available to verified users after meeting any wagering or bonus release requirements.
- Payouts are made to the same method used to deposit where feasible, subject to method availability and AML checks.
- Processing times may vary by method and are shown in the cashier; additional time may be needed for security reviews.
- KYC and Source of Funds
- Before processing withdrawals, Melbet may request identity verification (National ID or passport), proof of address, and proof of payment ownership.
- Melbet may request evidence of source of funds or source of wealth to meet AML/CFT obligations.
- Fees and Charges
- Melbet may charge reasonable processing fees, which will be disclosed in the cashier before you confirm a transaction.
- Mobile money or banking providers may apply their own fees.
- Transaction Restrictions
- Melbet may set daily or periodic limits on deposits and withdrawals to comply with law and risk policies.
- Transactions may be delayed, reversed, or blocked if there is suspected fraud, AML/CFT concern, or breach of these Terms.
- Operation Cancellation
- A deposit or withdrawal request may be cancelled by Melbet if payment information is inaccurate, if verification fails, or if required by law or the payment provider.
- Dormant and Inactive Accounts
- If your account shows no login or transaction for a prolonged period, it may be treated as inactive. Reasonable fees or steps required by law may apply. Any such measures will be notified in advance where required.
Player Protection and Safer Betting Measures
- Commitment to Responsible Gambling
- Betting should be recreational. Only bet what you can afford to lose.
- Underage gambling is prohibited. Age checks are enforced.
- Control Tools
- Deposit limits: Set daily, weekly, or monthly limits through your account settings.
- Loss limits and wager limits: Restrict the amount you can lose or stake over a period.
- Time‑outs: Take short breaks from betting for a chosen period.
- Self‑exclusion: Choose long‑term exclusion; your account will be blocked for the selected duration.
- Reality checks: Receive on‑screen reminders about time spent and bets placed.
- Self‑Assessment
- Use the self‑assessment questionnaire provided in the responsible gambling page to review your betting behaviour and risks.
- Support and Resources
- Betting Control and Licensing Board (BCLB): guidance on responsible gambling (bclb.go.ke).
- National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA): addiction support resources (nacada.go.ke).
- Gamblers Anonymous: peer support resources (gamblersanonymous.org) not affiliated to Melbet.
- Safeguards
- Melbet may impose or adjust limits, or apply exclusion, where required by law or risk policies.
- If you request self‑exclusion, you should refrain from attempting to open new accounts during the exclusion period.
Anti‑Money Laundering and Counter‑Terrorist Financing
- Regulatory Obligations
- Melbet complies with the Proceeds of Crime and Anti‑Money Laundering Act, related Regulations, and the Prevention of Terrorism Act in Kenya.
- Melbet may report suspicious transactions to the Financial Reporting Centre and cooperate with competent authorities.
- Know Your Customer (KYC)
- Identity verification may include National ID or passport, proof of address, and verification of mobile number or email.
- Payment method ownership must match your account details; third‑party payments are not permitted.
- Monitoring and Detection
- Transactions are monitored for unusual patterns, rapid movement of funds, structuring, and activity inconsistent with your risk profile.
- Melbet may request source of funds or wealth documents where risk indicators are present.
- Consequences of Breach
- Accounts may be restricted, suspended, or closed if AML/CFT concerns arise.
- Funds may be frozen while investigations are conducted and may be forfeited where mandated by law.
- Melbet may decline transactions, void bets, or refuse services to comply with legal obligations.
Privacy, Data Collection, and Your Rights
- Legal Framework and Scope
- Melbet processes personal data in accordance with the Data Protection Act, 2019, and applicable regulations in Kenya.
- Data We Collect
- Registration data: name, date of birth, contact details, National ID/passport.
- Account and transaction data: deposits, withdrawals, bets, device information, IP address, and log data.
- Verification data: proof of address, payment ownership, source of funds.
- Technical data: cookies, analytics, and security logs.
- How We Use Your Data
- To provide and improve services, manage your account, process payments, settle bets, offer bonuses under lawful bases, and meet legal obligations.
- To prevent fraud, enforce terms, and ensure regulatory compliance.
- To communicate service notices. Marketing messages are sent based on your consent and can be withdrawn at any time.
- Sharing and Transfers
- Data may be shared with payment providers, KYC vendors, fraud‑prevention services, regulators, or law enforcement where lawful.
- Cross‑border transfers follow safeguards permitted by law, including appropriate contractual protections.
- Retention
- Data is retained for as long as needed for the purposes described and as required by law and regulatory guidance.
- Your Rights
- Access, correction, erasure, restriction, portability, and objection as provided under Kenyan law.
- You may withdraw consent for marketing at any time.
- Requests can be made through the contact channels listed on the site. Identity verification may be required.
- Cookies
- Cookies and similar technologies help deliver services, analytics, and security. You can manage preferences in your browser or device settings; some features may be limited when cookies are disabled.
Account and Platform Security Standards
- Security Measures
- Transport Layer Security (TLS) encryption protects data in transit.
- Strong encryption and tokenisation protect sensitive account and payment data.
- Continuous monitoring detects suspicious logins, unusual bets, and account changes.
- Account Protection
- Enable two‑factor authentication where available.
- Choose a strong, unique password and update it regularly. Do not share credentials.
- Keep your device software current and log out after each session on shared devices.
- Incident Response
- Melbet operates security alerting, logging, and incident response procedures.
- If a security incident materially affects your rights, you will be notified in line with legal requirements.
- Your Obligations
- Notify customer support immediately if you suspect unauthorised access to your account.
- You are responsible for actions taken through your credentials until you report compromise.
- Fair Use and Integrity
- Attempts to interfere with the site, manipulate odds or markets, or bypass security are prohibited and may lead to account action and reporting to authorities.
- Business Continuity
- Regular backups and resilience measures support service availability. Scheduled maintenance or unforeseen outages may occur; pending bets will be handled under the applicable market rules.
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