Keep betting safe for you

Gambling always carries the risk of financial loss. Plan your play and protect your budget. Keep fun first, and avoid pressure or chasing losses.

• Set a budget before you start playing and stick to it. Only use money you can afford to lose.
• Decide time limits for each session to keep play balanced with daily life.
• Avoid gambling when stressed, tired, or under the influence of alcohol or other substances.
• Do not try to recover losses by increasing your bets.
• Separate gambling funds from essential expenses like rent, food, school fees, and transport.
• Learn your habits: check your bet history to understand patterns and adjust responsibly.
• Use the available tools to stay in control:
  • Deposit limits (daily, weekly, or monthly)
  • Loss and wager limits
  • Reality check reminders and session timers
  • Time-out (cool-off)
  • Self-exclusion and account closure
• Under Kenyan law, gambling is only for persons aged 18+. Protect minors by using device passwords, app locks, and payment PINs.

Problem gambling can develop gradually. Pay attention to early warnings and act quickly. Gambling addiction is a serious condition that needs attention.

• Spending more time or money on betting than planned
• Chasing losses or increasing stake sizes to feel the same thrill
• Hiding gambling from family or friends
• Borrowing money, selling items, or missing bills to fund play
• Feeling irritable, anxious, or low when not gambling
• Neglecting work, studies, or family duties because of playing
• Repeated failed attempts to cut down or stop
• Using gambling to escape stress, problems, or mood issues
• Losing interest in other hobbies and social life
• Ignoring limits or breaking personal rules about gambling

Taking action early helps protect your finances and health. Use platform tools and community support to reduce harm.

• Set strict deposit, loss, and wager limits; lower them if you feel pressure.
• Activate reality checks and session timers to manage playing time.
• Take a time-out (cool-off) for several days or weeks to reset habits.
• Request self-exclusion for a longer break if control is difficult.
• Remove saved payment methods and keep gambling funds separate from essentials.
• Install website and app blocking software to reduce triggers on your devices.
• Turn off betting notifications and unfollow gambling content to limit prompts.
• Share your plan with a trusted friend or family member for accountability and support.
• Seek professional counselling in Kenya to address addiction and related stress.
• Keep a log of spending and wins/losses to learn from patterns and adjust your limits.

Independent support offers confidential guidance, treatment referrals, and community groups. You can access free and paid services based in Kenya and global online services.

• National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA): https://nacada.go.ke/
• Africa Mental Health Foundation (AMHF): https://amhf.or.ke/
• Kenya Psychological Association (KPA) – directory of licensed psychologists: https://kpa.or.ke/
• Chiromo Hospital Group (private mental health services): https://www.chg.co.ke/
• Gambling Therapy (global online counselling and live support): https://www.gamblingtherapy.org/
• Gamblers Anonymous – online meetings: https://www.gamblersanonymous.org/

If you are experiencing addiction concerns, contact Melbet support for help setting limits, taking a time-out, or self-excluding. Our team treats responsible gaming requests as a priority.

• Live Chat (24/7) in the website and mobile app
• Email support via the Contact Us page (include your account ID and request)
• In-app Help Centre: open a support ticket from your account
• Responsible gaming requests: My Account > Responsible Gaming or message support to apply limits and self-exclusion
• Phone support if listed on the Contact page of the site

Additional notes

• Never share your card details or M-Pesa PIN in chat or email.
• All services are for players aged 18+ only.
• This responsible gaming policy applies to all players in Kenya.